Microsoft investigates Outlook email outage affecting users across the Americas

Microsoft investigates Outlook email outage affecting users across the Americas by Christopher Hoffman Thu, November 12, 2026 at 12:43 PM Updated Thu, November 12, 2026 at 12:49 PM SBG San Antonio Comment on this story 0 Comment Share story Share topics: Microsoft Outlook Exchange Online Microsoft 365 Email outage Americas Downdetector Incident EX1550543 Microsoft is investigating reports of an email outage affecting Outlook users across the Americas, with some people experiencing problems accessing their mailboxes. The company acknowledged the issue in a post on X, saying it was looking into reports of users having trouble connecting to Exchange Online, the email service that powers Microsoft 365 business accounts. "We're investigating reports of users experiencing issues accessing Exchange Online mailboxes through multiple connection methods in the Americas," Microsoft wrote. View post on X The problems appear to be widespread. Outage-tracking website Downdetector recorded more than 22,000 reports of Microsoft 365 problems shortly before noon Thursday, with users in cities including Chicago, Seattle and New York reporting disruptions. Microsoft has not confirmed how many customers are affected. The company directed Microsoft 365 administrators to an incident report identified as EX1550543 for additional details. Microsoft has not indicated how many users are affected or when service is expected to be fully restored. The investigation is ongoing. Trending Mobile dog groomer, puppy found dead in van on Far Northwest Side Mobile dog groomer, puppy found dead in van on Far Northwest Side GLP-1 weight loss drugs can cause blindness GLP-1 weight loss drugs can cause blindness New York City collapse: 2 dead, over 10 injured including 7 children; situation 'unstable' New York City collapse: 2 dead, over 10 injured including 7 children; situation 'unstable' Man shot after threatening driver with a hammer and axe Man shot after threatening driver with a hammer and axe San Antonio boy goes viral for singing 'God Bless America' to a bald eagle San Antonio boy goes viral for singing 'God Bless America' to a bald eagle NEWS IN PHOTOS: " Local " 3 NEW Edgewood ISD approves superintendent's early retirement despite community objections 6 After Abbott blocks funding, Texas lawmakers move to curb license-plate readers 4 Death penalty decision delayed for mother accused of killing two children in burning SUV 4 San Antonio boy goes viral for singing 'God Bless America' to a bald eagle